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Refund & Cancellation Policy

Effective Date: 01/06/2025
Last Updated: 27/07/2025

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At Pro10xHub, we aim to provide transparency in our refund and cancellation processes. Please read this policy carefully before subscribing or making any payments.

 

Pro10xHub UNO Membership Refund Policy

  • The ₹24,999 fee covers 90 days of premium matchmaking, platform access, and one reputation building video.

  • Refund requests must be submitted via the official refund form before the 90th day after your joining date.

  • You must complete your profile in full without any omissions, you can take the help of the demo help videos for completing your profile in case there’s any difficulty and respond to minimum communication from the support team of Pro10xHub to be eligible for a refund.

  • Refunds will not be considered in case of inactivity, delay in profile setup, or missed communications.

  • All approved refunds will be processed to the original payment method within 5–7 working days.

  • All membership fees collected by Pro10xHub are solely towards providing members with value-added services such as AI-powered networking, revenue generation, reputation management, and brand building. These fees are service-based and in no way constitute deposits or fall under the purview of the Deposits Act of the Government.

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1. General Policy

All payments made toward Pro10xHub memberships, events, AI matchmaking access, or franchise applications are non-refundable unless otherwise specified under special cases listed below.

 

2. Membership Cancellations

  • Members may cancel future renewals by sending a written request at least 7 days prior to renewal.

  • No refund will be issued for the current billing cycle, partial usage, or missed benefits.

 

3. Refunds for Failed Transactions

  • If a payment is debited but service access isn’t granted, please report it to support@pro10xhub.com within 72 hours.

  • We will resolve failed transactions within 5–7 working days.

 

4. Event Ticket Cancellations

  • If you cancel your registration 7 days before an offline or virtual event, 50% of the ticket fee may be refunded.

  • No refund will be issued for cancellations made within 7 days of the event date.

  • If the event is cancelled by Pro10XHub, 100% of the ticket price will be refunded.

 

5. Franchise/Partner/Investor Applications

  • Franchise and partner application fees are non-refundable after documents and on-boarding have been initiated.

  • In rare cases (such as eligibility rejections or duplicate payments), partial refunds may be processed after approval by management.

 

6. Duplicate Payments

If you have been charged more than once for the same service, please contact us with proof of transaction. Once validated, the excess amount will be refunded within 7 business days.

 

7. How to Request a Refund

Write to: support@pro10xhub.com with:

  • Full Name

  • Email and Phone

  • Transaction ID

  • Reason for Refund Request

  • Supporting documents/screenshots

 

8. Mode of Refund

Refunds, if approved, will be:

  • Processed via the original payment method

  • Credited within 7–10 business days

  • Subject to payment gateway or banking delays

 

9. Changes to This Policy

Pro10XHub reserves the right to modify or amend this Refund & Cancellation Policy at any time. Updates will be posted with the revised date.

 

10. Need Help?

If you need clarification regarding any part of this policy, feel free to reach us:

 

Email: support@pro10xhub.com
WhatsApp 24x7: 73 3737 1010
Address: Plot No.6-3-252/2/7, Banjara Hills, Hyderabad, Telangana, India.

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